Shipping Policy

Where we ship

We ship within the United States. We do not currently ship outside it. If an order is placed for an address we cannot reach, we cancel it and refund you in full.

Cost

Shipping is free on every order. There is no minimum spend and no surcharge at checkout.

How long it takes

Orders are processed in 1 to 2 business days. Transit is usually 4 to 6 business days after that, so most orders arrive within 5 to 8 business days of being placed. Business days do not include weekends or public holidays.

Orders placed after 14:00 are processed the next business day.

Tracking

Tracking is included on every order. You get the number by email when the parcel leaves. The first carrier scan can take up to 24 hours to appear.

Wrong address

Check your address before you pay. If you spot a mistake, email us within one hour and we can usually correct it. Once a parcel has shipped to an address you supplied, we cannot reroute it, and a parcel returned to us as undeliverable is refunded minus nothing once it is back in our hands.

Delays outside our control

Weather, carrier backlogs and public holidays can add a few days. We do not control the carrier network, but we do chase it. If your tracking has not moved in seven days, email us and we open a case.

Lost or damaged parcels

If a parcel is confirmed lost by the carrier, we send a replacement or refund you in full. If something arrives damaged, email a photo within 14 days of delivery and we sort it without charging you return postage.

Questions

Email support@decolumo.com. Decolumo is operated by Primecore LLC.